Effective date: December 9, 2025

We are committed to respecting and protecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal information when you visit our website, make a booking, or contact us directly.

This website is operated by Orcop TreeTops Ltd and GBRO Retreat Ltd. When we refer to “we”, “us”, or “our”, it refers to these two companies depending on which retreat you have booked: Fifinella Retreat (Orcop TreeTops Ltd) or Gainsborough Retreat (GBRO Retreat Ltd).

What information we collect

We may collect and process the following personal data:

• Information you provide when booking: your name, address, email address, phone number, names of other guests, payment information, and any special requests.
• Enquiry form submissions: name, email, and any message or information you submit.
• Email communications: if you contact us, we may keep a record of that correspondence.
• Website usage data: your IP address, browser type, pages visited, and time spent on the site (via cookies and analytics tools – see our Cookie Policy).

How we use your information

We use the information we collect for the following purposes:

• To manage your booking and provide you with relevant information before, during, and after your stay
• To respond to enquiries or customer service requests
• To personalise your experience and ensure a smooth check-in process
• To improve our website and services through anonymous analytics
• To comply with legal obligations

We do not use your data for unsolicited marketing and will only contact you about your booking or enquiry unless you explicitly opt-in to receive updates or offers.

Who we share your data with

We will never sell your data or share it unnecessarily. Your data may be shared with:

• Booking system providers (such as SuperControl) who help us manage reservations
• Payment processors (for secure transactions)
• Service providers (e.g. hosting or email providers) who help us operate the website
• Legal authorities, if required to comply with legal obligations or to protect our rights

All third parties are required to keep your information secure and use it only for the purpose we’ve specified.

How we store your data

We store your personal data securely and only for as long as necessary to fulfil the purposes outlined above or to meet legal requirements. When no longer needed, your data will be deleted or anonymised.

Your data protection rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Object to or restrict certain types of processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached

To make any request relating to your data, please contact us at [email protected].

Links to other websites

Our website may contain links to third-party websites (e.g. for local attractions or booking providers). This Privacy Notice only applies to our website, so please check their privacy policies when visiting external sites.

Changes to this notice

We may update this Privacy Notice from time to time to reflect changes in legal obligations or our business practices. The most current version will always be available on our website.

Contacting us

If you have any questions or concerns about this Privacy Notice or how we use your personal data, please don’t hesitate to get in touch:

Orcop TreeTops
Email: [email protected]
Phone: 07445 216877